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The Idea

In 2007, Niklas Östberg was a 27-year-old Swedish engineer working as a management consultant in Zurich, running a side project back home called OnlinePizza. It did one boring thing well: it put Swedish takeaway menus online and took a cut of every order. Östberg saw the same broken market everywhere he looked. Thousands of small restaurants taking orders by phone, on paper, with no data, no reach and no way to grow. Nobody had cracked it globally, and nobody was going to crack it by building city by city from scratch. The winner would be whoever consolidated fastest. In May 2011 he set up in Berlin with Lukasz Gadowski, Markus Fuhrmann and Kolja Hebenstreit and started buying the number one food ordering site in every country the American giants were ignoring. The name was the entire strategy. This was the beginning of Delivery Hero.

The Execution

The lesson?

Delivery Hero lost the market it was born in. It handed Germany to Takeaway in 2018 and spent the next eight years owning Korea, the Gulf, Latin America and Southeast Asia, the places Silicon Valley never bothered to fight for. The crash made it look like a failure. It also made it cheap. Fifteen years of buying unloved markets ended with Uber paying $14.8B for the one network it could not build itself. Losing your home market is survivable. Being impossible to replicate is what gets you bought.