Newsletter Images February 23rd, 2026 (1).jpg

The Idea: Mark Lawrence was a financial analyst at Bank of America in Chicago when he started racking up parking tickets - eventually hitting $5,000 in fines. Frustrated by the chaos of street cleaning schedules and the impossibility of finding affordable parking in the city, he figured he wasn't the only one suffering. When the financial crisis hit in 2008 and Lawrence was laid off, he saw his opening. Together with co-founders Jeremy Smith and Larry Kiss, he set out to build a smarter way to park - a digital marketplace connecting drivers with available spots before they even left the house. It was a simple idea solving a universal problem. This was the beginning of SpotHero.

The Execution:

The lesson? Lawrence didn't invent parking - he just made it not terrible. The best marketplace businesses don't create new behaviours, they digitise deeply frustrating ones that people are already doing anyway. SpotHero found a $36 billion industry that was 98% offline and spent 15 years methodically eating it. Sometimes the most boring problems hide the biggest opportunities - and all it takes is a few too many parking tickets to see them.